By Garry Hornby
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Additional info for Counselling Skills and Strategies for Teachers
That is, active listening involves the use of everything that has been discussed in this chapter so far. It is Exploration of concerns and feelings 31 the most advanced and facilitative form of listening and is useful in a wide variety of situations including counselling, interviews and times when one has to be assertive. It is a skill well worth practising because the potential benefits for improving interpersonal communication and quality of life are substantial. However, until one has experienced the benefits of active listening, both as a listener and as the person being listened to, it is difficult to fully appreciate its value.
When someone has told us something important and we want to be sure that we 28 Garry Hornby have understood correctly, we feed back the main points of the message to the person for confirmation. This is a crude form of paraphrasing which is similar to that used by competent listeners. An effective paraphrase has four components (Bolton, 1979): First, the paraphrase feeds back the key points of the speaker’s message. Less important parts of what the speaker has said are omitted, and no new ideas are added by the listener.
Fifth, it encourages speakers to go on exploring their concerns or ideas. Many people are very unsure about using paraphrasing in this way when they first hear about it. Some are sceptical about whether it will work, while others consider it artificial and feel awkward using it. However, all new skills feel awkward at first and practice will make it become more natural and eventually automatic. Some teachers are so sceptical they are not prepared to try using paraphrasing. Unfortunately, this means that they are unlikely ever to realise its value and will miss out on learning a skill that could significantly improve the quality of their listening, teaching and possibly their personal lives.
Counselling Skills and Strategies for Teachers by Garry Hornby